meja13 Casino & Sportsbook Terms

We at meja13 operate a regulated online gaming and sportsbook platform serving users in supported jurisdictions. Our terms set out the conditions under which you access and use meja13, including account creation, deposits and withdrawals, bonus eligibility, and dispute resolution. These terms are binding once you create an account; by registering, you agree to comply with all provisions outlined here.

This document covers your rights and responsibilities as a meja13 member. We explain how we protect your account, what happens if you breach our terms, and how we handle disputes. Our goal is to operate transparently so you understand exactly what to expect when you join meja13, whether you access our platform from Jakarta, Surabaya, Bandung, Medan, or Semarang.

Access to meja13 and all services is available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We reserve the right to restrict or terminate access to users in jurisdictions where our services are prohibited.

Account Opening and Verification on meja13

When you register on meja13, you must provide accurate personal information including your legal name, date of birth, and contact details. We use this information to verify your identity and comply with anti-money-laundering regulations. Our verification process, known as Know Your Customer (KYC), requires you to submit a valid national ID document and proof of address. Verification typically takes one business day; once approved, your account is flagged as verified and you can access all meja13 features.

We at meja13 require verification before your first withdrawal. This is a standard industry practice and protects both you and our platform from fraud. If your submitted documents do not match your account details, we will contact you to request corrections. Providing false information during registration is grounds for immediate account suspension and forfeiture of any balance.

Your meja13 account is personal and non-transferable. You may not share your login credentials with anyone else, and you are solely responsible for all activity on your account. If you suspect unauthorized access, change your password immediately and contact our support team. We recommend enabling two-factor authentication (2FA) on your account for added security; 2FA requires a code from your phone whenever you log in or request a withdrawal.

Account verification: Submission of ID and proof of address to confirm your identity. Required before first withdrawal.
Two-factor authentication: Optional security feature requiring a phone-based code to log in or withdraw. Recommended for all members.
Password security: Your responsibility to maintain a strong, unique password and not share it with others.
Account suspension: We may suspend your account if we detect suspicious activity, breach of terms, or regulatory concerns.

Deposits, Withdrawals, and Bonus Terms on meja13

We at meja13 accept deposits via multiple payment methods including DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer (mobile banking, local payment, online payment, e-wallet). Deposits are credited to your account immediately upon receipt and confirmation by our payment processor. We do not charge fees for deposits; however, your payment provider may apply standard charges depending on your account type.

Withdrawals on meja13 are processed according to our standard verification windows. Once you request a withdrawal, we verify that your withdrawal method matches your registered account details (part of our KYC process). Withdrawals to e-wallets typically complete within hours; bank transfers may take one to two business days depending on the receiving bank's processing schedule. We do not charge fees for withdrawals; any charges are imposed by your payment provider.

Our welcome bonus on meja13 is available to new members who complete their first deposit. The bonus is credited as bonus funds and can be used across all meja13 games—Liga 1 betting, live-dealer tables, slots, or esports markets. Bonus funds are subject to activity requirements; you must meet the stated threshold before bonus funds can be withdrawn. We do not offer fixed bonus amounts; instead, we calculate bonuses based on your deposit and tier status. Terms and conditions apply to all bonuses; read them carefully before claiming.

Weekly cashback on meja13 is calculated based on your total activity across all games and payment methods. Cashback is credited every Monday and can be used immediately for new stakes or withdrawn to your linked payment method. Your tier determines your cashback percentage; higher tiers earn a larger percentage of their weekly activity back as cashback. Tier progression is automatic and based on your cumulative weekly activity.

Deposits are credited immediately and are non-refundable once confirmed.
Withdrawals are processed within our standard verification windows; we do not guarantee specific timelines.
Bonus funds are subject to activity requirements and cannot be withdrawn until conditions are met.
Cashback is calculated weekly and credited every Monday; it can be used or withdrawn immediately.
We reserve the right to adjust bonus terms or promotional offers at any time with notice to members.

Key takeaways

Complete KYC verification before your first withdrawal on meja13.
Enable two-factor authentication to protect your account from unauthorized access.
Deposits and withdrawals are processed according to our standard timelines; we do not guarantee specific minutes.
Bonus terms apply to all promotional offers; read them carefully before claiming.
We reserve the right to suspend or terminate your account if you breach our terms or engage in prohibited activity.

Dispute Resolution and Account Closure

If you believe a bet was settled incorrectly or a transaction was processed in error, contact our support team with your account details and the specific transaction reference. We will investigate and respond within one business day. If we determine that an error occurred, we will correct it and credit your account accordingly. If we determine that the settlement was correct, we will explain our reasoning and provide evidence supporting the decision.

You may close your meja13 account at any time by submitting a request through your account settings or contacting our support team. Upon closure, any remaining balance will be returned to your registered payment method within our standard processing windows. Account closure is permanent; you will not be able to reopen the same account, though you may create a new account if you wish to return to meja13 in the future.

We reserve the right to close your account or restrict your access if we detect suspicious activity, breach of our terms, or regulatory concerns. Prohibited activity includes but is not limited to: providing false information during registration, using multiple accounts to claim bonuses, engaging in fraud or money laundering, or accessing meja13 from a jurisdiction where our services are prohibited. If we close your account due to breach of terms, any remaining balance may be forfeited.

These terms are governed by the laws of the jurisdiction in which meja13 operates. Any disputes arising from your use of meja13 will be resolved through our internal dispute process first; if unresolved, disputes may be escalated to arbitration or legal proceedings as permitted by applicable law. By using meja13, you agree to submit to this dispute resolution process.