meja13 Privacy Policy

This page describes what we collect when you use meja13 and how we keep that data protected. We at meja13 take your privacy seriously and are committed to transparent data handling. When you create an account, deposit funds, place a stake, or withdraw your balance, we collect personal information necessary to verify your identity, process your transactions, and comply with anti-money-laundering regulations. This policy explains what data we collect, how we use it, who has access to it, and what rights you have.

Our data handling practices are designed to protect your information while allowing meja13 to operate as a regulated gaming platform. We use industry-standard encryption to transmit and store your data. We do not sell your personal information to third parties. We share data only with payment processors, compliance partners, and other service providers who are bound by confidentiality agreements. Your data may be stored on servers located outside your home jurisdiction; by using meja13, you consent to this international data transfer.

Access to meja13 and all associated services is available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

What Data We Collect on meja13

We at meja13 collect personal information during account registration, including your legal name, date of birth, email address, phone number, and residential address. We also collect identity documents (national ID, passport, or driver's license) and proof of address (utility bill, bank statement, or government-issued document) as part of our Know Your Customer (KYC) verification process. This information is required by law to prevent fraud and money laundering.

When you deposit or withdraw funds on meja13, we collect transaction data including the payment method used, the amount, the date and time, and the receiving or sending account details. We retain this transaction history for compliance and dispute-resolution purposes. If you use DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), your payment provider also collects data about the transaction; we do not control how those providers handle your data.

We collect behavioral data about your use of meja13, including which games you play, how long you play, your stake amounts, and your account balance. We use this data to calculate your tier status, determine your cashback eligibility, and detect suspicious activity. We also collect technical data such as your IP address, device type, browser type, and operating system. This helps us troubleshoot technical issues, prevent fraud, and improve our platform.

Personal information: Your legal name, date of birth, email, phone, and address. Required for account verification and compliance.
Identity documents: National ID, passport, or driver's license. Collected during KYC verification before your first withdrawal.
Transaction data: Payment method, amount, date, time, and account details. Retained for compliance and dispute resolution.
Behavioral data: Games played, stake amounts, account balance, and tier status. Used to calculate rewards and detect fraud.
Technical data: IP address, device type, browser, and operating system. Used for troubleshooting and security.

How We Use Your Data and Your Rights on meja13

We at meja13 use your personal information for several purposes. First, we use it to verify your identity and comply with anti-money-laundering and know-your-customer regulations. Second, we use it to process your deposits and withdrawals and to settle your gaming activity. Third, we use it to calculate your tier status, determine your cashback eligibility, and manage promotional offers. Fourth, we use it to detect and prevent fraud, money laundering, and other illegal activity. Fifth, we use it to respond to your support requests and improve our platform.

We do not use your data for marketing purposes without your explicit consent. We do not sell your personal information to third parties. We share your data only with payment processors, compliance partners, and other service providers who are bound by confidentiality agreements and who process data only on our behalf. Our servers may sit outside your jurisdiction; by using meja13, you consent to this international data transfer. We apply the same security standards to data stored internationally as we do to data stored locally.

You have the right to access your personal data at any time through your meja13 account dashboard. You can view your registered information, transaction history, and account activity. You have the right to request corrections to your personal information if it is inaccurate. You have the right to request deletion of your account and associated data, subject to our legal obligations to retain certain information for compliance purposes. To exercise these rights, contact our support team with your account details and your specific request.

Key takeaways

We collect personal information, identity documents, transaction data, behavioral data, and technical data to operate meja13 and comply with regulations.
We use your data to verify your identity, process transactions, calculate rewards, detect fraud, and improve our platform.
We do not sell your data to third parties. We share data only with payment processors and compliance partners under confidentiality agreements.
Your data may be stored on servers outside your jurisdiction. We apply the same security standards internationally as locally.
You have the right to access, correct, and request deletion of your personal data, subject to our legal retention obligations.

Cookies, Security, and Contact

We at meja13 use cookies and similar tracking technologies to enhance your experience on our platform. Cookies help us remember your login status, store your preferences, and analyze how you use meja13. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until you delete them). You can disable cookies in your browser settings, but this may limit your ability to use certain features of meja13.

We protect your data using industry-standard encryption (SSL/TLS) for data in transit and encrypted storage for data at rest. We implement access controls so that only authorized staff can view your personal information. We conduct regular security audits and penetration testing to identify and fix vulnerabilities. However, no security system is completely impenetrable; if you suspect unauthorized access to your account, change your password immediately and contact our support team.

We recommend enabling two-factor authentication (2FA) on your meja13 account for added security. 2FA requires a code from your phone whenever you log in or request a withdrawal, making it much harder for unauthorized users to access your account. To set up 2FA, go to your account settings, select "Security," and follow the on-screen prompts.

If you have questions about our privacy practices, want to exercise your data rights, or have concerns about how we handle your information, contact our support team. We respond in English and local languages. You can reach us via email or through the in-app chat feature. We will respond to your inquiry within one business day. If you are accessing meja13 from Jakarta, Surabaya, Bandung, Medan, or Semarang, our support team can assist you in your local language.

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated policy on meja13 and updating the effective date. Your continued use of meja13 after such changes constitutes your acceptance of the updated policy.