meja13 Casino & Sportsbook FAQ

When you register on meja13, you provide your legal name, date of birth, email address, phone number, and residential address. You also choose a username and password. We use this information to verify your identity and set up your account. Before your first withdrawal, we require Know Your Customer (KYC) verification, which involves submitting a valid national ID document (such as a national ID card, passport, or driver's license) and proof of address (such as a utility bill or bank statement). If you are registering from Jakarta, Surabaya, Bandung, Medan, or Semarang, our verification team can assist you in your local language. KYC verification typically completes within one business day.

No. Each user may maintain only one active account on meja13. If we detect multiple accounts registered to the same person, email address, phone number, or payment method, we will close all duplicate accounts and may forfeit any balance. This policy prevents fraud and ensures fair play for all users. If you have forgotten your password or cannot access your existing account, contact our support team to recover it rather than creating a new account.

Yes. We at meja13 accept direct bank transfers from online payment, e-wallet, mobile banking, and local payment. To deposit via bank transfer, go to your account, select "Deposit," choose your bank, and follow the on-screen instructions. You will receive a unique account number and reference code to use for your transfer. Once your bank processes the transfer, the funds appear in your meja13 account. Bank transfers typically complete within one to two business hours, depending on your bank's processing time. For withdrawals, we can transfer funds back to your registered bank account using the same method.

To deposit via local payment, online payment, or e-wallet, go to your meja13 account, select "Deposit," and choose your preferred payment method. You will be redirected to the payment provider's app or website to authorize the transaction. Once you confirm the payment, the funds are transferred to your meja13 account immediately. You can then use your balance to place stakes or play games. Withdrawals via mobile banking, local payment, or online payment work similarly: go to "Withdraw," select your payment method, enter the amount, and confirm. The funds are sent to your registered payment account. These digital payment methods are fast and secure, and they are widely available across Indonesia.

Free bets and free spins are promotional offers that we at meja13 provide to eligible users. Free bets are credits you can use to place stakes on football matches or live-dealer games without using your own balance. Free spins are complimentary plays on slot games such as Sweet Bonanza or Gates of Olympus. These offers appear in your account under "Promotions" or "My Offers" once you become eligible. Eligibility is based on your account tier, your activity level, and the specific promotion terms. Free bets and free spins typically have expiration dates and may carry wagering requirements, meaning you must play through the credited amount a certain number of times before you can withdraw any winnings. Read the promotion terms carefully to understand the conditions.

RTP stands for Return to Player. It is a percentage that describes, over a very large number of plays, how much of the total stakes wagered on a slot game are returned to players as winnings. For example, a slot game with an means that, theoretically, over millions of plays, non-specific info of all stakes are paid back as winnings and non-specific info is retained as the house edge. RTP is a long-term statistical measure and does not predict individual session outcomes. Each spin is independent and random. You can find the RTP for each slot game on meja13 by opening the game and selecting "Game Info" or "Rules." Different games have different RTPs; higher RTP games may offer better long-term value, but individual results vary.

We at meja13 protect your account data using industry-standard encryption (SSL/TLS) for data in transit and encrypted storage for data at rest. Your personal information (name, ID number, address) is stored securely and is accessible only to authorized staff. We do not sell your data to third parties. We share your data only with payment processors, compliance partners, and other service providers who are bound by confidentiality agreements. Your data may be stored on servers located outside your home jurisdiction; by using meja13, you consent to this international data transfer. We apply the same security standards to data stored internationally as we do to data stored locally. For detailed information about our data practices, refer to our Privacy Policy

Our support team at meja13 responds in English and local languages. If you are accessing meja13 from Jakarta, Surabaya, Bandung, Medan, or Semarang, our team can assist you in your local language. You can reach support via in-app chat or email. We aim to respond to inquiries within one business day. For urgent account or security issues, use the in-app chat feature to reach our team immediately. If you have a question that is not answered in this FAQ or in our Terms & Conditionscontact support and we will help you.